Terms of Service

Last updated: 2026-05-19 · Effective: 2026-05-22

These Terms of Service ("Terms") are a binding agreement between Henosis Technologies, LLC, a Texas limited liability company ("Henosis", "we", "us"), and the entity or person that registers for or uses the Henosis service ("Customer", "you"). By creating an account, clicking "I agree", or using the Service, you accept these Terms. If you are accepting on behalf of an organization, you represent that you are authorized to bind it.

1. The Service

"Service" means the Henosis customer-relationship-management software-as-a-service made available at app.henosis.solutions, including its features for contacts, accounts, deals, proposals, tasks, projects, AI assistance, marketing email, analytics, and related functionality, together with the marketing website at henosis.solutions. We may update, add, or remove features over time. We will not materially degrade the core Service during a paid term.

2. Accounts, seats, and authorized users

2.1 You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for the security of your credentials.

2.2 The Service is licensed on a seat (license-pool) basis. Your subscription includes a number of seats; you may invite individuals ("Authorized Users") up to the number of available seats. Each Authorized User is for one individual and may not be shared. You are responsible for your Authorized Users’ compliance with these Terms.

2.3 The Service is for business use by organizations and is not directed to consumers or to anyone under 18.

3. Subscriptions, fees, and billing

3.1 Paid subscriptions are billed through our payment processor, Stripe. By subscribing you authorize recurring charges to your payment method for the subscription and seat quantity you select, on the billing cycle shown at checkout (monthly unless stated otherwise).

3.2 Free trial. If a free trial is offered, the Service converts to a paid subscription (or to a restricted state) at trial end unless you have subscribed. We may modify or discontinue trials at any time.

3.3 Seat changes. Adding seats takes effect immediately and is prorated for the remainder of the current billing period. Removing seats takes effect at the next renewal; removed seats are not refunded and you may not reduce below your number of active Authorized Users.

3.4 Refunds. First-time subscribers may request a full refund of the initial subscription within 30 days of the first charge by emailing support@henosis.solutions. Thereafter, except as required by law, fees are non-refundable; you may cancel at any time and retain access through the end of the paid period.

3.5 Taxes. Fees are exclusive of taxes; you are responsible for applicable sales/use/VAT taxes, which may be collected via Stripe Tax.

3.6 Non-payment. If a charge fails, we may retry, suspend, or downgrade access after a reasonable cure period. Cancellation or downgrade does not relieve you of fees accrued before the effective date.

4. Customer Data and ownership

4.1 "Customer Data" means data you or your Authorized Users submit to the Service: including contact and account records, deals, proposals, notes, communications, and data from any email mailbox you connect.

4.2 You own Customer Data. You grant Henosis a worldwide, non-exclusive license to host, process, transmit, display, and use Customer Data solely to provide, secure, support, and improve the Service and as otherwise permitted in our Privacy Policy and DPA.

4.3 You are solely responsible for the accuracy and legality of Customer Data and for having all rights and consents necessary to provide it to us and to contact the individuals it concerns.

5. Email sending and anti-spam

5.1 The Service lets you send email through your own connected mailbox or our delivery infrastructure. When you send email through the Service, you are the sender. You are responsible for compliance with all applicable laws, including the U.S. CAN-SPAM Act and similar laws: accurate headers, identification of commercial messages, a valid physical postal address, and honoring opt-outs.

5.2 We provide unsubscribe and suppression tooling; you must not disable, circumvent, or send to addresses that have opted out. We may suspend sending that generates excessive complaints, bounces, or abuse reports.

6. Acceptable use

You will not, and will not permit anyone to: (a) use the Service unlawfully or to infringe others’ rights; (b) upload malware or attempt to breach security or tenant isolation; (c) access another customer’s data; (d) scrape, reverse-engineer, or resell the Service; (e) send unlawful, deceptive, or unsolicited bulk email; (f) use the Service to build a competing product; or (g) exceed documented rate or volume limits. We may suspend the Service for violations that pose a security, legal, or operational risk, with notice where practicable.

7. AI features

The Service includes AI-assisted features that send prompts and limited Customer Data to third-party model providers (currently OpenAI) to generate outputs. AI outputs may be inaccurate or incomplete; you are responsible for reviewing them before relying on or acting on them. We do not warrant AI outputs. Provider data-handling is described in the Privacy Policy.

8. Third-party services

The Service integrates with third parties you choose to connect (e.g., Microsoft email via Nylas, Stripe). Your use of those services is governed by their terms; we are not responsible for third-party services or their availability.

9. Intellectual property

As between the parties, Henosis (and its licensors) owns all rights in the Service, software, and the marketing website, including all related intellectual property. Except for the limited right to use the Service under these Terms, no rights are granted. Feedback you provide may be used by us without restriction or obligation.

10. Confidentiality

Each party may receive the other’s non-public information. The receiving party will protect it with reasonable care and use it only to perform under these Terms, excluding information that is public, independently developed, or rightfully received from a third party, or that must be disclosed by law.

11. Warranties and disclaimer

We will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant the Service will be uninterrupted, error-free, or that AI outputs will be accurate.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA; AND (b) EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO HENOSIS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY. These limits do not apply to your payment obligations, a party’s breach of confidentiality, or your indemnification obligations.

13. Indemnification

You will defend and indemnify Henosis against third-party claims arising from Customer Data, your use of the Service in violation of these Terms or law, or email you send through the Service. We will defend and indemnify you against third-party claims that the Service, as provided and used as permitted, infringes their intellectual property.

14. Term, termination, and data export

14.1 These Terms apply while you use the Service. You may cancel at any time; cancellation stops future renewals and you retain access through the end of the paid period (subject to §3.4).

14.2 We may suspend or terminate for material breach (including non-payment) not cured within a reasonable period, or immediately for security/legal risk.

14.3 Data export. For 30 days after termination you may request an export of Customer Data in a commonly used format. After that period we may delete Customer Data per our retention practices and the Privacy Policy. Backups expire on their normal cycle.

15. Changes to these Terms

We may update these Terms. For material changes we will give notice by email or in-app before they take effect. Continued use after the effective date constitutes acceptance. If you object to a material change, your remedy is to stop using the Service and cancel.

16. Governing law and disputes

16.1 These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

16.2 Binding arbitration; class-action waiver. The parties will resolve disputes by binding arbitration administered by the American Arbitration Association under its Commercial Rules, seated in Travis County, Texas, on an individual basis. CLASS ACTIONS AND CLASS ARBITRATIONS ARE WAIVED. Either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property or confidentiality matters in court.

17. General

These Terms (with the Privacy Policy and, if applicable, the DPA) are the entire agreement and supersede prior agreements on this subject. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or asset sale. If a provision is unenforceable, the rest remains in effect. Neither party is liable for delays due to events beyond reasonable control. No waiver is implied by non-enforcement.

Notices to Henosis: legal@henosis.solutions.

Henosis Technologies, LLC
Office: Dallas, TX, United States
Legal notices: legal@henosis.solutions

v0.1 self-prepared draft, 2026-05-19. Not legal advice.